Privacy Policy
The Municipal Council Narnaul (“MC Narnaul”, “Municipal Council”, “we”, “our”, or “us”) is committed to protecting the privacy and security of personal information of citizens, residents, applicants, vendors, and users (“you” or “your”) who access our official website [Insert Website URL]. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information (voluntarily provided by you)
- Name, address, contact number, and email address.
- Details submitted through applications, registrations, feedback forms, grievance redressal requests, property tax services, water/sewer connections, licenses, tenders, or other municipal services.
- Information provided for availing online services such as payment submissions, complaint registration, certificates, permissions, or civic service requests.
Non-Personal Information (collected automatically)
- IP address, browser type, and operating system.
- Date, time, and pages accessed.
- Cookies and analytics data.
2. Use of Information
The information collected may be used for the following purposes:
- Processing applications, registrations, complaints, payments, and service-related requests.
- Facilitating communication regarding notices, schemes, updates, public services, alerts, or municipal information.
- Improving the quality and delivery of civic services.
- Ensuring website security and preventing unauthorized use.
- Statistical and analytical purposes to support planning and governance.
3. Information Sharing and Disclosure
Your personal information will not be disclosed to third parties except in the following circumstances:
- As required by applicable laws, rules, regulations, or court orders.
- With government departments, regulatory authorities, or statutory bodies for official purposes.
- With authorized service providers engaged by MC Narnaul for technical, financial, or operational support, who are bound by confidentiality obligations.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal data. However, since no method of electronic storage or internet transmission is fully secure, MC Narnaul cannot guarantee absolute protection of your information.
5. Cookies
Our website may use cookies to enhance user experience and enable certain functionalities. You may disable cookies through your browser settings; however, doing so may restrict access to certain services.
6. External Links
Our website may contain links to third-party websites. MC Narnaul is not responsible for the privacy practices, security, or content of such external sites.
7. Your Rights
As a user, you may:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or outdated data.
- Withdraw consent for non-essential data collection or processing.
Such requests may be submitted using the contact details provided on our website.
8. Changes to this Policy
MC Narnaul reserves the right to update or amend this Privacy Policy at any time without prior notice. Updates will be posted on this page along with the date of the latest revision.